Can I give you my credit card information over the phone or email?
There is no need for you to give us your credit card information! We will send you an email with a hyperlink to our website that shows you your invoice, and gives you the option to pay online. You just click the link, enter your credit card information and voila - paid! You can even download the *paid* invoice for your records.
Do I need to pay before the event is catered?
When you place your order online, you will be asked for a credit card at checkout; your card will be charged on the morning of the delivery and you will receive a paid invoice receipt at that time. If you need to make changes to your order prior to delivery, it's no problem as the credit card has not been charged. If you need other payment arrangements, please contact our Catering Manger Andrea at (203) 809-1382 to discuss available options, thank you!
Can I rent space at Koffee?
YES you can! ask our catering manager about renting the Koffee? space!
Why is there a minimum for the number of people?
Every catering job has a certain number of fixed costs that need to be covered. For example, the time it takes one of our employees to deliver, set up and pick up the job is about the same if the job is for five people or fifty. Likewise, vehicle costs, gas, parking etc - are all fixed cost for any job. If labor + other fixed costs comes to a set amount of expenses that a job needs to cover - if we deliver a job for 5 people, we cannot even cover these basic fixed costs.
What? No delivery fee?
Correct. Are prices are all-inclusive! If you purchase a package, delivery is included (as is tablecloth, set up, take down - everything!). The only time we add a delivery fee is if your location is more than 2.4 miles from our production kitchen (153 East Street). All of Yale campus (except West Campus) falls within this boundary. If your delivery location is beyond 2.4 miles, we ask that you pay an additional per mile fee.
How close to the date can I place an order?
We respectfully ask that you get your final orders 2 business days in advance of delivery. We need the time to order all the ingredients and organize all the labor & resources to ensure everything is produced and delivered on time. PLEASE NOTE THAT FOR MONDAY ORDERS THE DEADLINE IS 5 PM THURSDAY AS WE ASK FOR 2 BUSINESS DAYS NOTICE FOR PROCESSING.
We can accept orders or even changes to orders up to one business day in advance of the job, but in such a case, we ask that you pay a late booking fee, as we incur additional expenses for late bookings.
Can I make changes to the order or to the headcount?
Certainly - up to 2 business days in advance of the delivery, you are welcome to make changes.
We can make changes up to 1 business day in advance of the catering job, but we respectfully request that you pay a late booking fee for the late changes, as these usually incur additional expenses.
Unfortunately, we cannot make changes to the catering order with less than one business day in advance of the job.
Do you charge for cancellations?
So long as you cancel the job more than 2 business days in advance of delivery, then we can cancel it without charge.
If you cancel the job up to one business day in advance of delivery, then we only charge 50% of the final price.
If you cancel the job less than one business day in advance of delivery, then we have to charge you 100%of the cost of the job.
How early or late in the day will you deliver?
Our normal delivery time is 6am-5pm daily.
This excludes our ‘evening’ events where we serve alcohol. For these events, we can deliver and stay out later.
If your job is not an event with alcohol, then we will need to charge an extra labor fee beyond 5pm. Please arrange this with the catering manager.
Do you cater on weekends?
yes. no additional fees for weekend jobs.
Do you have gluten free / vegetarian / vegan options?
yes. just let us know your specific food needs, and we will do what we can to accommodate your request.
Can I pick up the food myself?
Yes, certainly. You can pick up the food at Koffee? (104 Audubon) and return the equipment there the following day.
Can I give a tip?
Certainly - at checkout you have the opportunity to add a tip to the final bill. Any tip you add will be given directly to the kitchen & delivery staff.
We already compost / recycle
fantastic!! we will still leave a compost bin onsite - just to be sure!!
Koffee Katering Privacy Policy
At Koffee Katering, we know your privacy is important. The following information outlines the types of information we collect when our services are used. We take all reasonable steps to ensure that this information remains private.
Personal Data Koffee Katering Collects
Koffee Katering collects personal information when you use its website. We may combine personal information collected from you with information from other sources to provide a better user experience, including customizing content. Koffee Katering uses cookies and other technologies to enhance your online experience and to learn how we can improve the quality of our services. Koffee Katering’s servers automatically record information when you visit its Web site or Web services, including the URL, IP address, browser type and language, and the date and time of your request.
How We Use Your Information
We may use personal information to provide the services you’ve requested, including services that display customized content. We may also use personal information for auditing, research and analysis in order to improve our technologies and services. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and other appropriate confidentiality and security measures. We may share information with third parties in limited circumstances, when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. Koffee Katering does not process personal information on our servers, rather through the servers of our billing vendors. In general, Koffee Katering does not share or disclose personal information with third parties and makes every reasonable effort to keep your information private except as noted above.
Disclaimer
In preparation of this site, every effort has been made to offer the most current, correct and clearly expressed information possible. However, no guarantee is given concerning the accuracy, timeliness or exhaustiveness of the information made available on this site. Therefore, the information contained on this site is intended only to provide a general indication of our services. For definitive information of our services, please contact Koffee Katering directly. Koffee Katering reserves the right to modify its site’s content at any time and without notice. Koffee Katering cannot be held liable for the consequences of such modifications. Similarly, we reserve the right to interrupt or suspend all or some of the site’s functions at any time and without notice. Koffee Katering cannot be held liable for any damage or virus that could damage or render unusable your computer equipment following the visit to our site. The information and software at this site are protected by copyright. You may only use the information, text or graphics contained on this site for your personal use and may not reproduce it, in whole or in part, for any other purpose. In order to facilitate access to other sites that could furnish additional information, Koffee Katering has inserted a number of links on its site. However, Koffee Katering cannot be held liable for a third party site that you access via our site. Koffee Katering does not have any way of controlling the content of these third party sites. Regardless of the circumstances, Koffee Katering cannot be held liable for the unavailability of the sites, the content, or for the advertising or other information available on third party sites.